Building a Business While Raising a Family
The story of how one mother turned a vision into a thriving BPO company
Meet Chantal, Our Founder
Lewin's BPO was born from a simple yet powerful vision: to prove to my daughters that motherhood and entrepreneurship can thrive together. As a mother who understands the challenges of balancing family and career, I wanted to create something meaningful—not just for myself, but for other working parents and the businesses we serve.
With years of experience in customer service and call center operations, I recognized a gap in the market for personalized, high-quality BPO services specifically tailored to insurance and travel companies. These industries require specialized knowledge, empathy, and attention to detail—values that are at the core of everything we do.
Today, Lewin's BPO is more than just a business. It's a testament to what's possible when passion meets purpose. We're proud to help companies deliver exceptional customer service while creating flexible opportunities for talented professionals who, like me, value both career growth and family time.
Chantal Lewin
Founder & CEO, Lewin's BPO
Our Mission & Values
The principles that guide everything we do
Compassion
We treat every customer interaction with empathy and understanding, just as we would want our own families to be treated.
Excellence
We're committed to delivering the highest quality service through continuous training and improvement.
Partnership
We view our clients as partners, working collaboratively to achieve shared success and growth.
Integrity
We operate with transparency, honesty, and accountability in every aspect of our business.
What Makes Us Different
We're not just another call center—we're your dedicated partner in customer success
Industry Specialization
Unlike generalist call centers, we focus exclusively on insurance and travel industries. This specialization means our agents understand the nuances, terminology, and customer expectations specific to your business.
Personal Touch
As a family-founded business, we bring warmth and authenticity to every interaction. We're not a faceless corporation—we're real people who genuinely care about your success and your customers' satisfaction.
Flexible Solutions
We understand that one size doesn't fit all. Whether you need full outsourcing, overflow support, or seasonal assistance, we create custom solutions that adapt to your unique needs and budget.
Quality Over Quantity
We prioritize meaningful customer interactions over call volume metrics. Our agents are trained to resolve issues completely rather than rushing to the next call, resulting in higher customer satisfaction and fewer repeat contacts.
Let's Start a Conversation
Ready to transform your customer service? We'd love to hear from you.
Contact Information
Phone
+1 (234) 567-890Location
Remote Operations Worldwide
Business Hours
24/7 Support Available
Office: Mon-Fri, 9AM-6PM EST
Prefer a Quick Call?
Schedule a free 30-minute consultation to discuss your needs and explore how we can help.